01What it is, and when you must get one

When an FCA-authorised adviser makes you a personal recommendation — buy this fund, transfer this pension, take income this way — the firm's rules (FCA handbook, COBS 9) require a written suitability report: why this recommendation, for this person, given these circumstances. You should normally have it before anything is executed. It goes by different names — suitability letter, advice report, recommendation report — but if you've been advised and haven't seen one, ask. This guide pairs with our check-an-adviser toolkit, which covers vetting the adviser before you ever reach this document.

02The anatomy of a good one

  • Your objectives — what you said you wanted, in your terms, with timescales.
  • Your circumstances — income, assets, debts, dependants, health where relevant. This is the factual foundation everything rests on.
  • Risk — twice. Your attitude to risk (how much volatility you can stomach) and your capacity for loss (how much you can afford to lose without changing your life). They are different questions; good reports treat them separately.
  • The recommendation and — crucially — why it's suitable for you, not a product brochure.
  • Costs in pounds: initial and ongoing adviser fees, platform and fund charges, and their combined drag.
  • Risks and disadvantages of the recommendation, stated plainly.
  • Alternatives considered and why they were rejected — including "do nothing".
  • The ongoing service: what the annual fee buys and how often you'll be reviewed.

03The ten-point reading checklist

  1. Objectives: are they recognisably yours, or boilerplate ("achieve capital growth over the medium term") that could describe anyone?
  2. Facts: is every figure about you correct? An error here can quietly invalidate the whole analysis — and it's the easiest thing to fix before signing.
  3. Risk match: does the risk level match what you actually said — and does the recommended portfolio match the stated risk level?
  4. Capacity for loss: addressed as its own question, with reference to your actual finances?
  5. Costs in pounds: can you find the total first-year cost and annual ongoing cost in £, not just percentages? Run the long-term drag through our fee impact calculator and sanity-check the numbers against the fee benchmark.
  6. Why this, specifically: is there a reason this product/platform/fund suits you, beyond generic praise?
  7. Disadvantages: does it candidly say what's worse about the recommendation, or only what's better?
  8. What you give up: on any transfer or switch — exit penalties, guarantees, protected tax-free cash, death benefits. This is where the expensive, irreversible mistakes live (see pension consolidation).
  9. Ongoing fee vs ongoing service: is the annual percentage attached to a concrete service you'd miss if it stopped?
  10. The read-aloud test: is there any sentence you couldn't explain to a friend? That sentence is your next question.

04Red flags

  • Objectives in language you'd never use; circumstances copied incorrectly from the fact-find.
  • A cautious risk conversation followed by an adventurous portfolio (or vice versa).
  • Fees only ever expressed as percentages; no combined total; charges scattered across appendices.
  • No alternatives section, or "do nothing" never considered.
  • "As we discussed" doing the work that written reasons should do.
  • Pressure to sign before you've had time to read it — a legitimate recommendation survives a week's reflection.

05Questions to ask before signing

Four that earn their keep: "What's the total cost in pounds in year one, and every year after?" · "What would you recommend if I did nothing?" · "What am I giving up by moving?" · "Which parts of this recommendation are you paid more for than the alternatives?" A good adviser answers all four comfortably — the answers may even be in the report already, which tells you it's a good one.

06Common questions

Is a suitability report legally required?
For a personal recommendation to a retail client — which covers most advised investment, pension and retirement decisions — yes: FCA rules (COBS 9) require the firm to provide a written report explaining why the recommendation is suitable for you, normally before or at the point the transaction goes ahead. If you've received a recommendation and no report, ask where it is; its absence is itself a warning sign.
What should I do if I don't understand parts of it?
Ask, and don't sign until the answers land. A suitability report is supposed to be written so its intended reader can understand it — impenetrable prose is the adviser's failing, not yours. A good adviser will happily walk through it line by line; treat reluctance, impatience or 'it's just standard wording' as information. A useful test: could you explain to a friend what you're buying, what it costs per year in pounds, and why it beats the obvious alternative? If not yet, the meeting isn't finished.
Can a suitability report help me complain later?
It's usually the central document. A complaint to the firm or the Financial Ombudsman turns on whether the advice was suitable for your circumstances as they were known at the time — and the report is the firm's own written record of both. Errors in your recorded circumstances, a risk profile that doesn't match what you said, or missing warnings all strengthen a complaint. Keep every version you're given, permanently — and see how to complain about an adviser.

Sources and further reading

  1. FCA Handbook — COBS 9: suitability
  2. FCA — assessing suitability
  3. MoneyHelper — working with a financial adviser

About this guide: general education only — not regulated advice or a personal recommendation, and FinancialAdvisor.co.uk is not an FCA-authorised firm. We explain what to look for in advice documents; we can't tell you whether a specific recommendation is right for you. Related: what advice costs and check an adviser.